Complaint Process

If you have a complaint, please contact Spotter Finance on 1300 793 143, by email at or in writing to the Complaints Officer, Spotter Finance, PO Box 11, Heidelberg VIC 3084 and tell us about your concerns.

The Internal Dispute Resolution team will seek to respond to your complaint within 30 days. If they are unable to respond to your complaint within that period, you will be informed of the reasons for the delay and when the IDR team expects to provide a response to your complaint.

If an issue has not been resolved to your satisfaction or if we have not resolved your complaint within the maximum timeframe, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is available to you, at no cost. Time limits may apply to complaints to AFCA. You may wish to consult the AFCA website or contact AFCA directly to find out if there is a time limit on lodging a complaint with AFCA.

In writing to:  Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001