1300 793 143

Complaint Process

If you have a complaint, please contact Spotter Finance on 1300 793 143, by email at admin.team@spottefinance.com.au or in writing to the Complaints Officer, Spotter Finance, PO Box 11, Heidelberg VIC 3084 and tell us about your concerns.

The Internal Dispute Resolution team will seek to respond to your complaint within 30 days. If they are unable to respond to your complaint within that period, you will be informed of the reasons for the delay and when the IDR team expects to provide a response to your complaint.

If an issue has not been resolved to your satisfaction or if we have not resolved your complaint within the maximum timeframe, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is available to you, at no cost. Time limits may apply to complaints to AFCA. You may wish to consult the AFCA website or contact AFCA directly to find out if there is a time limit on lodging a complaint with AFCA.

Website: www.afca.org.au
Email: info@afca.org.au
In writing to:  Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

General Information

Spotter Finance Pty Ltd (ABN 22 603 037 510) Australian Financial Services Licensee Number (540383) is authorised to provide general advice in superannuation and life insurance products only.

Any information or advice contained on this website is general in nature and has been prepared without taking into account your objectives, financial situation or needs. Before acting on any information or advice on this website, you should consider the appropriateness of it (and any relevant product) having regard to your circumstances and, if a current offer document is available, read the offer document before acquiring products named on this website. Please note our advice does not include independent financial, legal and taxation advice prior to acquiring a product.